Terms and Conditions

If you have any enquiries regarding our terms and conditions do not hesitate to contact us.

At Robinsons Catering we will provide you with a high quality service, we always welcome and appreciate your comments and feedback. To ensure we keep our quality standards we have a few house rules:

  • We would require orders by 3pm the day before to ensure we can satisfy your requirements. From time to time we will have to replace out stock items, We will do best to prevent but do apologise if this occurs.
  • For orders cancelled upto a week before a 50% cancellation fee will be charged and on the day, we will unfortunately require 100% of the total invoice cost. All non food items that are delivered are required to be kept for collection ie trays, lids bowls and baskets. Any items that have been discarded will be charged to you.
  • Any complaints should be made within the same working day of delivery, we will provide you with a response within 24 hours. All invoices to paid within the agreed terms when you booked, failure to comply will result in a late payment fee of £40.00.

To find out more about the full extent of our catering services in Birmingham please call the team today on telephone 0121 706 6009

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